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What is Live Message

Your Question

What is Live Message


Hello there, welcome to Ask Pat. 

A live message is a way of communicating with the Childline Team, over the Internet. 

If you would like to use the Live Message service to chat with someone in Childline, then you need to be logged into Click on the ‘register’ or ‘login’ tab at the top right-hand side of the screen, or you can click on the Live Message icon to go straight into the login page. This may be an icon at the side of the page or in a tab at the bottom, depending on the device that you are using. 

You will be brought to a page asking you to login with a username and password. If you have an account already then you can type in your details and click submit. If you have not, use the register button to set up an account. Choose a username and a password, and enter your age, your gender, and hit ‘sign up’A tab will appear to begin a chat and if you click on it, you are welcome to chat to us, give feedback or find out more information. It is important for you to know that you do not need to have a problem to chat with the Childline Team. You can chat about your day; give out about your friends or your teacher or a family member; but know that we are here for the big things too.  

Childline services are available 24 hours a day, 7 days a week. They are free and they are confidential. We do not use caller ID or trace calls. There are 4 ways to get in contact with Childline; by phone, text, web-chat and Ask Pat.  

The telephone number for Childline is 1800 66 66 66 and the text number is 50101. Also, on the Childline website, there is lots to look at. There are interesting articles about current issues that you may like to read. The website has information on your rights as a child, your privacy and protecting your data, and an advice and information section, as well as the Ask Pat service! 

Now that you have this information, please feel very welcome to contact us. 

Thanks again for taking the time to get in touch. 

Stay safe, 


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