Alex's Answer

The live chat is not working?

Your Question

The live chat is not working? 


Hi there,  

Thank you for bringing that to our attention, there are times when our systems may have issues. 

You mention that you don’t the live chat isn’t working.  Sometimes it may help to refresh your page and if you go to the Childline website at,  click on the Orange Live Chat button and send a ‘hi’ or a ‘hello’ one of our facilitators will reply to you straight away, or within a couple of minutes if the service is very busy. 

The great thing is that the service has a phone line as well, 1800 66 66 66. So you are not alone, the great team in Childline listening are there on phones for you as well. The service still will be available to you 24/7. 

The issue will be fixed as soon as we can get to it, and the please keep a close eye out to the website. 

We would also like to highlight, depending on the support you are seeking that there are other services that may be able to respond before our technical issues resolves. These include aware, (, and Pieta House (1800 247 247). If your reason for speaking with us is very serious, you can contact emergency services as well, 999/112, or maybe these services might be of help to you at this moment. 

Thanks again for alerting us, and please keep in touch. 

Take care of yourself,  




Ask me a question

You can ask me about anything you want, there’s nothing too big or small.