Alex's Answer

Is the Live Chat service a bot

Your Question

Why is your chat a bot? I needed someone to talk to so badly and all i got was some stupid AI? 


Hi there, thanks for your question!

Firstly, welcome to Ask Alex one of the many Childline services for young people. We’re truly sorry to hear that you were hoping for someone to talk to and you felt you were talking with a bot instead. It must have been frustrating and disappointing, especially when you were looking for support.

Please know that your feelings are completely valid, and we understand how important it is to have someone to listen to you during tough times. We want to apologise sincerely for not being able to provide the human connection you were hoping for.

We want to let you know that the Ask Alex service, along with the Childline phone and Live Chat services are all services where you can talk to real humans who are here to listen and support you. Our team of real people are dedicated to helping young people like yourself.

If you ever feel like you can’t talk to someone you know just yet, please give us another chance. The Childline team are available 24 hours a day, every day, and you can reach us by phone at 1800 66 66 66 or through Live Chat at It’s important to know that these services are non-judgmental and confidential. You are never alone, and there are people here who genuinely care about you and want to support you through whatever you’re going through.

Please don’t hesitate to reach out again when you need someone to talk to. We’re here for you, ready to listen and help you explore your options.

Warm regards,


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