Alex's Answer

Is Childline a confidential service

Your Question

Can I speak in confidence- I don’t want to be identified


Hello there, 
Welcome to a safe space where your feelings matter. Being a teenager can bring about a whirlwind of emotions and questions, and it’s completely okay to reach out for support. We want you to know that you’re not alone in what you’re going through. Journeying through life can be challenging, but reaching out is a courageous step.
Empathy is at the core of what we do at Childline. We understand that adolescence can be a time of uncertainty and self-discovery. It’s normal to have questions and concerns about relationships, school, and your own well-being. No matter what you’re facing, we’re here to listen without judgment.
Remember, you are never alone. The Childline team is here specifically for teenagers like you. We’re committed to supporting you, exploring your options together, and helping you through the complexities of growing up. Our service operates 24 hours a day, every day, because we know that challenges don’t just happen in daytime.
If you ever need to talk, you can reach us at 1800 66 66 66 – a free-phone, confidential service. Additionally, our Live Chat at provides another avenue for you to connect with us. Your well-being is our priority, and we’re here to ensure that you feel heard and supported. Childline is a safe space where you can express yourself openly and without fear. We do not use caller ID nor do we see your IP address, so feel reassured your call or chat will be private, between you and Childline; unless you choose to give us identifying information about yourself and want us to get you help.
Remember, your voice matters, and you deserve support. Don’t hesitate to reach out whenever you need to – we’re here for you for any reason, at any time.
Warm regards,

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