Alex's Answer

Hey there, thanks for your question!

 

Firstly, welcome to Ask Alex. It takes courage to reach out, and we’re really glad you did. It sounds like you’re going through a tough time, and feeling alone can be incredibly difficult. But please know that you’re not alone in this. Many young people face challenges and struggles, and it’s ok to ask for support when you need it.

 

We understand your frustration with trying different online chat services and not getting through. Sometimes technical issues can be really frustrating, but please don’t give up. Childline’s online chat is here for you, and we’re committed to making sure you get the support you need. 

 

We have change webchat platforms recently. To chat with us now, you click on the purple chat circle on our website Childline.ie, and type ‘hello’ or anything else to start the chat. Sometimes the service can be busy, but we ask that you please wait, and we will get to you as soon as we can.

 

In the meantime, if you’re feeling overwhelmed and need someone to talk to right away, you can always reach out to us by freephone at 1800 66 66 66 and you’ll be connected with someone who is here to listen, without judgment, 24/7. You deserve support, and we’re here to provide it whenever you need it, for any reason, at any time.

 

Take care of yourself, and please try to get in touch with us again,

Alex