Alex's Answer

Can Childline see my number and location and messages before I send them on the web chat?

Your Question

Can Childline see your number? Can they also see location when you chat online? And can they see what you type before sending the message on chat on website? 


Hi there, you are welcome to Ask Alex.  

You have asked some very important questions regarding confidentiality here at Childline. It’s great that you reached out to us so that you can be informed about our service and feel safe making use of it.

Childline is safe space for young people to talk about whatever is on their minds. When you register for the text or web service you will be providing certain information such as a nickname, age, and gender in order to register. You will have a username and password so that you can continue to chat  with Childline whenever you want. This also applies to your contact with us via phone call and text. We do not see what you type before sending a message on our web chat. Childline is a confidential space for you to get in touch and chat about what’s going on for you. 

If you would like more information on this, feel free to take a look at our Privacy Policy which is located on our website under Privacy following article may also be helpful as it explains what happens when you contact Childline:

Thank you so much for getting in touch, and remember, you are very welcome to chat with the Childline Team by phone on 1800 66 66 66 or by text on 50101 or through our web chat on Childline services are free and confidential, and are available 24 hours, 7 days a week.   

Kind Regards,  


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