Info and Advice
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website, mobile app or use an online platform. Cookies are widely used by online service providers to facilitate and help to make the interaction between users and websites faster and easier, as well as to provide reporting information.
Cookies set by the website owner (in this case, ISPCC) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. chat services, interactive content and analytics). The parties that set these third party cookies can recognise your computer or device both when it visits the website in question and also when it visits certain other websites.
The Childline website uses an additional cookie if you log in to the website to chat online to a Childline volunteer. This cookie, called a chat token, is set when the user logs into the webchat with their login. This cookie is used by the chat server to recognize the user who's logged into the chat, and lets the Childline volunteer know to whom they are chatting.
We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Third parties serve cookies through our Websites for analytics and other purposes. This is described in more detail below.
Served by: Childline and LiveChat
These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to your account and the chat service.
Because these cookies are strictly necessary to deliver the website to you, you cannot refuse them.
You can block or delete them by changing your browser settings (as described below under the heading "How can I control cookies?") however you might not be able to use our services to their full extent anymore.
The cookies served by Childline help the website remember you, as you go from page to page so you don't have to keep signing in or making the same choices.
You can read more about the cookies served by LiveChat here.
Served by: Google Analytics
These cookies collect non-personal information that is either gathered and expressed in summary form to help us understand how the website is being used or how effective our marketing campaigns are, or to help us customise the websites for you.
To refuse these cookies, please click on the following opt-out link: Google Analytics
Served by: Youtube
Our Youtube videos have privacy-enhanced mode enabled: therefore YouTube won’t store information about our visitors, unless they play the video, according to the Google-Youtube guide.
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the opt-out link provided in the section above.