Info and Advice

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website, mobile app or use an online platform. Cookies are widely used by online service providers to facilitate and help to make the interaction between users and websites faster and easier, as well as to provide reporting information.


Cookies set by the website owner (in this case, ISPCC) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. chat services, interactive content and analytics). The parties that set these third party cookies can recognise your computer or device both when it visits the website in question and also when it visits certain other websites.

How do we use Cookies?

The Childline website use cookies to give you a more personalized experience. It has a session cookie to remember what you type into forms so that you don't have to re-enter the data if you move away from the page and then come back. This cookie disappears when you close the browser client.

The Childline website uses an additional cookie if you log in to the website to chat online to a Childline volunteer. This cookie, called a chat token, is set when the user logs into the webchat with their login. This cookie is used by the chat server to recognize the user who's logged into the chat, and lets the Childline volunteer know to whom they are chatting.

Why do we use Cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Third parties serve cookies through our Websites for analytics and other purposes. This is described in more detail below.

Essential website Cookies

Served by: Childline and LiveChat

These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to your account and the chat service.

Because these cookies are strictly necessary to deliver the website to you, you cannot refuse them.

You can block or delete them by changing your browser settings (as described below under the heading "How can I control cookies?") however you might not be able to use our services to their full extent anymore.

The cookies served by Childline help the website remember you, as you go from page to page so you don't have to keep signing in or making the same choices.

You can read more about the cookies served by LiveChat here.

Analytics and Customisation Cookies

Served by: Google Analytics

These cookies collect non-personal information that is either gathered and expressed in summary form to help us understand how the website is being used or how effective our marketing campaigns are, or to help us customise the websites for you.

To refuse these cookies, please click on the following opt-out link: Google Analytics

Served by: Youtube

Our Youtube videos have privacy-enhanced mode enabled: therefore YouTube won’t store information about our visitors, unless they play the video, according to the Google-Youtube guide.

How Can I Control Cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the opt-out link provided in the section above.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information or click on the relevant link below:

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari web
 and Safari for iOS.