Pat's Answer

Why is there nobody answering texts today

Your Question

Hello pat why isn’t anybody on the text line today 


Hi, welcome to Ask Pat.  

Thank you for reaching out to us to ask us about our text service. You are telling us that you could not get through to anyone when you wanted to chat on our text line. 

We are sorry you could not chat to anyone or that no one answered your text and chatted with you. You have the right to be heard and to be listened to.  

Sometimes we experience technical issues, or we need to update our services which may cause a delay in our Childline Team answering your chats or calls. We are very sorry you were kept waiting and sorry your text was not answered. We would love to chat or talk to you about what is going on in your life.  

Should this happen to you again, you are very welcome to talk to Childline by phone on 1800 66 66 66 othrough our web chat on  Childline is here for you and we are available 24 hours a day, 7 days a week. All services are free and confidential. Also, our Childline website has information on different topics you may wish to look at   

We do really hope you will text us back on our text service and chat to us, or feel free to talk to us through our other services. We would love to listen to you and hear about how things are going for you. 

Take care of yourself, 


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