Alex's Answer

Why doesn't the webchat work at certain times?

Your Question

Why always at 4am for hours later that the chat doesn’t work and it say’s no one is available do you close at certain times


Hello and welcome to Alex.  Thanks for getting in touch with your question. 

You are wondering why the Childline chat service is not always working from 4am in the morning and why its saying that there is no one available to chat with you.  Also, you’d like to know if Childline closes at certain times. 

Childline services never close and we are available 24 hours a day, 7 days a week. These are free and confidential. Childline is for all children and young people up to the age of 18 in Ireland.  

You can talk with Childline in confidence, about anything that might be on your mind, and we won’t judge you, give out to you or tell you what to do. We’re here to listen and we’ll help you to figure out the best solution for you. 

We have been experiencing difficulty with our text service recently, and this is mentioned on the website. We hope to have this sorted out soon! 

Also, there may be times when our service is very busy as we have many young people contacting us. If this happens there may be a little wait until someone is available to speak to you. We apologise if you are having this difficulty with the chat service, and we would encourage you to try again later or contact us in a different way.  

The good news is that there are 4 ways to get in contact with Childline, by phone, text, web chat and Ask Alex. You have chosen to contact Ask Alex with your question today which is great! 

You can contact Childline by calling 1800 66 66 66. You can also chat with us live on this website, or, if you prefer to text, you can contact Childline by sending a text to 50101. 

We are happy that you have chosen to contact Ask Alex with this question, and we hope that our answer has been helpful. If you have any further questions about this issue or anything else, we are here to help. 

Take care, 


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