Alex's Answer

What do I do if I found one of the workers who chatted to me a bit mean??

Your Question

What do I do if I found one of the workers who chatted to me a bit mean??


Hi there and welcome to Ask Alex. Thank you for getting in touch with us.  

We’re truly sorry to hear that you found one of the workers who you chatted with to be a bit mean. If you are unhappy with the service, such as an ISPCC staff member or a volunteer, then you have the right to make a complaint. You can find out more about making a complaint at the link below 

Please know that we apologise sincerely, don’t let this stop you from asking for the support you deserve. We want to assure you that we’re here for you, ready to listen and support you through calls and a text-based chat, 24 hours a day. Our Childline service provides a safe and non-judgmental space for you to explore your thoughts and feelings, no matter the time or reason.  

You can contact our 24-hour listening service through our free phone service; the number is 1800 66 66 66. Alternatively, you can chat with us through our webchat service by clicking on the purple Messenger circle at Your conversations with us are confidential and safe, we do not use caller ID nor IP addresses, so your contact is anonymous. 

So, we encourage you to please give us another try. Your well-being is important to us, and we’re here to help you get through whatever challenges you may be facing. Remember, there’s no issue too big or too small. We’re here to support you every step of the way.  

Take Care,  


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