What happens when I get in touch with Childline Listening?

childline listening

Childline Listening and Childline Digital Supports are just two of the services provided by the ISPCC and are available for all young people, aged 18 years and younger.

 

We’re here to listen to what you have to say, to support you in whatever you’re going through, to believe what you tell us and to empower you to come up with the decision that’s best for you right now.

 

How does it work?

It’s open 24 hours a day, 365 days a year – it never closes. It’s free to contact and you can get in touch in three different ways: through our website childline.ie where you can have a web chat with us, by text – 50101 or by phone – 1800 666666. You can also reach us via our ‘Ask Alex’ service which is  available at childline.ie.

How do I know you won’t tell my parents/carers?

Childline Listening is confidential, so we don’t trace calls or use caller ID or trace your IP address. We’re non-directive which means we’re not going to tell you what to do.

Instead, we’re going to help you come up with the best solution that’s right for you right now. We’re non-judgemental so we won’t judge what you have done or said. We’re here to listen and support you through this difficult time.

Who will I be speaking to?

When you contact Childline, you’ll be answered by one of our wonderful, dedicated team of volunteers and staff. They each have one thing in common – they’re all there for you.

Does something bad have to happen for me to get in touch with Childline?

Not at all! You can talk to Childline about anything that’s happening in your life – how your day was, your friends, your family, school life, relationships, mental health, if you’re feeling anxious, if you’re being bullied, if you’ve lost a loved one, etc.

What if I’m in immediate danger?

We do get calls from children who are going through something really dangerous and it’s important to remember that every young person has the right to be safe and the right to be happy.

It’s very natural not to know what to do when you’re in a scary situation. If you contact Childline, we can talk through it with you and let you know that it’s not your fault and how to get support.

Will you call An Garda Síochána?

If you want us to get help for you, we will ask you to give us your contact details so we can put you in touch with someone whose job it is to make sure you’re safe. This could be someone from the Gardaí or Tusla. This is your decision. Childline Listening will not force you to give information if you are not ready.

What if I’m not ready to talk to someone?

If you’d prefer to get in touch over Live Chat rather than by phone, go to childline.ie and click on the Live Message button at the side of the screen. This will immediately open a chat window with one of our Childline Listening volunteers. It’s your safe space to talk about whatever you want to.

As well as chatting online, there are lots of support articles and videos on the website that can help you cope better with the feelings or situation you’re dealing with.

What else does Childline offer?

We have an Ask Alex section on our Childline website where you can write in with a question or worry that you want advice on but would rather not talk about yet. In that section, there are lots of other questions available for you to read that have come in from children over the years.

Please note that young people also have the opportunity to write in a question to Ask Alex in Ukrainian and we can respond in Ukrainian.

Remember, Childline is here for you whenever you are ready to contact us. You can start a live webchat on childline.ie, free text to 50101 or call 1800 66 66 66.

 

We want you to HAVE YOUR SAY!

Here in Childline, we want to hear from YOU. How do you pass your time? Do you enjoy school? Are you sick of Netflix yet?!

Seriously though, we’re living in very unusual circumstances at the moment and we’re determined to provide the best possible listening care to you if or when you need us.

So, with that in mind, we really want to know what’s important in your world – the music you listen to, the people you admire, your interests, hobbies, etc.

Fancy helping us out?

To help us improve and develop our services, all you have to do is fill out the survey below, or at this link. Wait! Before you scroll on, it’s anonymous and only takes ten minutes to complete.

Thanks a million!

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