Alex's Answer

Logged out of my game

Your Question

I was playing a game an I got logged out of my account and I’m worried I won’t be able to get back in 


Hi there and welcome to Ask Alex.
Thanks for your question. So you got logged out of your account and you’re worried you can’t get back into it?
Have you tried to log back into your account? If you’ve forgotten your password, there should be a reset link where you can reset your password and log back in.
Have you tried asking some of your friends or family for help? Maybe some of your friends have experienced the same thing and would know the steps to take.
It’s understandable that this would be something that you would feel worried about, especially if you were enjoying the game. What kind of things help you when you feel worried?
You can always reach out and chat with us here at Childline if you’re ever worried about anything. You can contact us on our free phone service 1800 66 66 66 or chat with us through our webchat service by clicking on the purple Messenger circle at
Remember to always keep yourself safe when playing online games. Here is a link to guide you
Take care of yourself. We hope you get to enjoy your game again real soon,

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