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FAQs

Does Childline trace calls/texts?
No, Childline never traces calls, and doesn’t have caller id, so we’ll never know where you’re calling from unless you tell us.
Will Childline tell anyone about my conversation?
All conversations with Childline are private, which means that you can talk to Childline about anything and we won’t tell anyone unless you tell us who you are or where you are.
 
If you’re not safe, and you tell us where you are, we will pass your details on to someone who can help, like the gardai or a social worker. It’s always up to you whether or not you tell us where and who you are..
What if I'm not safe and want to get some help?
Childline are here to listen and talk things through with you to help you work out what you want to do. If you want, we can contact a social worker or the gardai for you, or give you their details to contact them yourself. We can not say that you will get help from a garda or social worker, but can pass on information.
How much does it cost to call/ text Childline?
Calls to Childline are free. Texts to Childline are free. You can ring from a landline, a pay phone or a mobile phone, and it won’t cost anything or use up any credit. You can text from any mobile phone. Sometimes some mobile phone companies block calls to freephone numbers (that begin 1800). If this happens to you when you want to call Childline you can use a phone box or a landline instead.
Will Childline ring me back if I give my number?
Childline would never call you back. Calling Childline doesn’t cost anything, so you can always ring us, even if you’re out of credit or don’t have money for a pay phone. You can get in touch by ringing, texting or using our website.
What can I talk to Childline about?
You can talk to Childline about anything at all. There’s nothing too big or too small to talk to us about, and if you want to ring to see what we’re like, that’s ok too.
Who answers the calls/texts/emails?
They are answered by staff and volunteers who have been trained to listen to children and young people. We're all trained the same way and we're all here to do the same job. Whoever you get through to is there to support you.
How many calls does Childline get?
In 2011 we received 839,258 calls, and answered 523,804 of them. We also had 88,618 contacts through our website in 2011. This means someone who rings would be on hold for a while before your call was answered.

Childline is always open, so there is always somebody there to listen to you.
Why doesn’t Childline answer all calls?
At the moment we don’t have enough people to answer all the calls we receive. Childline is always open though, so if you stay on hold you should get through. Calls are answered in order – whoever has been holding the longest is answered first.

If you are in immediate danger you can always contact the Gardai by ringing 112.  If you want to talk to us, try leaving a message on our website or just hold on the line and we'll answer you as soon as we can.
Where is Childline based?
There are Childline offices in all different parts of the country. A call is answered wherever there is a person available to listen, so it doesn’t matter where in Ireland you are calling from you can get through to any of the different places we have offices.
Will Childline tell me what to do?
Childline can help you work out what you want to do. We won’t tell you what we think you should do because it’s always your decision, but we can help you make that decision.
Who calls Childline?
All sorts of children and young people in Ireland call Childline. Most people who call are teenagers, but lots are under 13 too. About half of the people who call are boys, and half are girls. Anybody in Ireland who is under 18 can call Childline to talk about anything at all.