Pat's Answer

Apparently a connection fault had me talking to 4 different people when I contacted Childline

Your Question

I text the service apparently it was a connection fault that 4 different people spoke to me on the 1 chat? I believe they didn’t want to talk to me. Bad experience to text service because I can not call the number.. they said they r all trained the same yet kept changing people in my chat and had to repeat myself. Don’t think I can use the service again as I already used it once.

Answer

Hi, welcome to Ask Alex.  

Thank you for reaching out to us to ask about our online text service.

You are saying there was a connection fault and that you communicated with 4 different people which left you feeling like Childline didn’t want to talk to you. We would like to assure you that that is not the case. Firstly, there is no limit to how many times you can get in touch with Childline or for how long you can stay on the call/engage in the webchat or text service, and secondly, you can chat about whatever you choose. You have the right to be heard and to be listened to. We are sorry to hear that you had a bad experience and that you don’t think you can use our service again.  

We do sometimes experience technical issues. Also, at times, our volunteers have to transfer calls if it is coming up to the end of their shift. We do try to keep this to a minimum though as we understand how upsetting it can be when you are changed to someone new midway through a conversation and have to repeat yourself. We are very sorry this led to you believing that we didn’t want to talk to you. We would love to chat to you about what is going on in your life.  

You are very welcome to talk to Childline by phone on 1800 66 66 66, or Free Text 50101  or through our web chat on www.childline.ie.  Childline is here for you and we are available 24 hours a day, 7 days a week. All services are free and confidential. Also, our Childline website has information on different topics you may wish to look at www.childine.ie.   

We do really hope you will get in contact with us again. We are always here to listen to you. 

Take care of yourself, 

Alex

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