To Pat / 11 April 2020
Childline Web Chat Service
I was in a live chat and just wanted to know why it switched who I was talking to half way through the chat? The first girl made me feel a bit attacked , I asked a question and she said that’s not how ye do things etc. the second guy was amazing.
From Pat / 11 April 2020
Hi there, you are very welcome to Ask Pat.
You say you were on a live chat and the person you were chatting to switched user and you are wondering why.
There could be a number of reasons for this; there could have possibly been a glitch in the system; either you or the person you were chatting with may have lost internet connection for a moment; the person you were chatting to may have been at the end of their shift.
We are very sorry that you seem to have had a negative experience on your chat as you said the girl made you feel that you were being attacked. We always strive for positive outcomes with all of our engagements here in Childline and we are glad that you told us this because we welcome feedback and we always like to hear how children are feeling.
You say you had a better experience with the second person and we are glad to hear that.
If you would like to talk a little more about your experience we would be delighted to hear from you. Our phone lines are open 24 hours a day at 1800 66 66 66, the service is confidential and non judgmental.