Alex's Answer

Childline Live Chat error

Your Question

When I press on live chat it won’t let me do anything else I rather chat over text that phone


Hey there, 
Firstly, we want to welcome you to Ask Alex and to say thanks for reaching out. It takes courage to look for support, and we’re here to offer a listening ear and support in any way we can.
We’re truly sorry to hear that you experienced difficulty with our Live Chat feature, at It must have been frustrating for you to feel stuck and unable to reach out in the way you’re most comfortable with. Please know that we apologise sincerely, the glitch was temporary and is now fixed. 
Don’t let this stop you from asking for the support you deserve. We want to assure you that we’re here for you, ready to listen and support you through text-based chat, 24 hours a day. Our Childline service is dedicated to providing a safe and non-judgmental space for you to explore your thoughts and feelings, no matter the time or reason. 
So, we encourage you to please give us another try. Your well-being is important to us, and we’re here to help you get through whatever challenges you may be facing. Remember, there’s no issue too big or too small. We’re here to support you every step of the way. 
Looking forward to hearing from you soon,

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