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We need your help to improve Childline…

Thank you for taking part in our survey. Your feedback is really important to help us to continue to improve and work out if there is anything we need to change so that we can make sure we are providing you with the best possible service.

Please remember that what you talk to Childline about is private to you, the information we are gathering is only in relation to how you feel about the services we provide.

Have you ever used a Childline service before? *

Yes
No

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How quickly were you able to connect with someone?	1How quickly were you able to connect with someone? 1	2How quickly were you able to connect with someone? 2	3How quickly were you able to connect with someone? 3	4How quickly were you able to connect with someone? 4	5How quickly were you able to connect with someone? 5
Was the person clear and easy to understand?	1Was the person clear and easy to understand? 1	2Was the person clear and easy to understand? 2	3Was the person clear and easy to understand? 3	4Was the person clear and easy to understand? 4	5Was the person clear and easy to understand? 5
Did you feel they supported you?	1Did you feel they supported you? 1	2Did you feel they supported you? 2	3Did you feel they supported you? 3	4Did you feel they supported you? 4	5Did you feel they supported you? 5
Did you feel your privacy was respected?	1Did you feel your privacy was respected? 1	2Did you feel your privacy was respected? 2	3Did you feel your privacy was respected? 3	4Did you feel your privacy was respected? 4	5Did you feel your privacy was respected? 5
Did you come away with the advice and support you needed?	1Did you come away with the advice and support you needed? 1	2Did you come away with the advice and support you needed? 2	3Did you come away with the advice and support you needed? 3	4Did you come away with the advice and support you needed? 4	5Did you come away with the advice and support you needed? 5

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How helpful was the answer provided to your question	1How helpful was the answer provided to your question 1	2How helpful was the answer provided to your question 2	3How helpful was the answer provided to your question 3	4How helpful was the answer provided to your question 4	5How helpful was the answer provided to your question 5
Did you feel you were understood and supported?	1Did you feel you were understood and supported? 1	2Did you feel you were understood and supported? 2	3Did you feel you were understood and supported? 3	4Did you feel you were understood and supported? 4	5Did you feel you were understood and supported? 5
Was this service easy to use?	1Was this service easy to use? 1	2Was this service easy to use? 2	3Was this service easy to use? 3	4Was this service easy to use? 4	5Was this service easy to use? 5