Alex's Answer

Answering questions

Your Question

Why aren’t you answering My questions

Answer

Hey there!
 
Firstly, we want to say that we hear you. It can be frustrating when you reach out for help and don’t get an immediate response. Please know that we value every question that comes our way, including yours.
 
At Ask Alex, we aim to provide support to as many young people as possible, but unfortunately, we can’t always answer every question. Sometimes, similar questions come in, and we will answer and publish one of them. That doesn’t mean your question isn’t important—it absolutely is.
 
If you’re wondering why your question hasn’t been answered, we encourage you to check out our ‘latest questions to Alex’ section. There, you might find a similar question that has been recently addressed. It could provide some insights to your question too.
 
Remember, if you ever need immediate support, you can reach out to our Childline team. We’re available 24/7, ready to listen, and here to support you through any challenges you may be facing. Whether it’s through a phone call or messaging on our website, we’re non-judgmental and confidential. Also, your questions, chats and phone calls to us, come in anonymously. We do not see phone numbers or IP addresses. 
 
So, know that you’re never alone; we’re always here for you, whatever way you choose to get in touch with us.
 
Take care of yourself, and please get in touch with us again,
Alex

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